Uplink Computing Solutions (Uplink) is a for-profit technical services company, and
as such, its content and services may not be used by or transfered to any third party
without the express written permission of Uplink’s ownership and management.
You MAY use the support services published on this web site but you may not
use them for fiduciary benefit. You MAY republish these support services in full
or in part, but only with proper attribution in the form of a hyperlink
to this web site, a written credit or both.
Uplink offers its warranty on services prescribed in writing by an Uplink
employee or performed by an Uplink technician. Please use the free technical
services at your own risk; we can assume no responsibility for technical services
we did not expressly diagnose for, test and deploy.
At Uplink, we’ve been in the business long enough to know what works best for your
home or office: real, dependable service.
We promise to arrive on time;
We promise to listen to your technical problems;
We promise to help you understand your systems so that you can support them yourself;
We promise to round down a time overage instead of round up (10 minutes or fewer
We promise to fix your technical problem within the estimated time frame;
We promise to courteously deliver, set up your hardware and train you;
We promise to bill you fairly instead of “by the incident” or “per repair”;
We promise to keep you notified and documented on every repair we perform;
We promise to find the solution that works best for you.
We guarantee all of our work to be free of defect in material and workmanship. Any
solution that Uplink applies will be guaranteed free of defect for one year from
the time of purchase. Any hardware solution prescribed in writing by Uplink shall
carry the manufacturer’s warranty unless one is purchased separately from us. Any
custom-built Uplink computer, server, pbx, security system, home theatre system or
other custom-built solution carries our 3-Year Platinum Replacement Guarantee: down
to the component level, any in-warranty replacements or service will cost nothing
but shipping. In most cases, since we build ‘em, we also stock the replacement component,
but to tell you the truth, we’ve never had to use it. Good to know it’s there, though.
One more thing: you will never be billed for a repeat solution. If the problem recurs
or reappears within 30 calendar days, we’ll fix it, FREE!